Customer Service & Support
Senior Service Delivery Specialist (Software and Solutions Delivery team) (Finland)
We are looking for a Senior Service Delivery Specialist to join our Software and Solutions Delivery team.
Your key responsibilities will include delivering high quality technical project support and software services for customer projects within region EMEA (Europe, Middle East and Africa). You work with customer requirements to propose technical solutions. You also act as a primary technical resource that collaborates with the client throughout the deployment project and partners with a customer. Directing and implementing new firmware and software releases with customer programs is also on your responsibility. You establish and monitor system performance reporting to recognize adverse trends and taking necessary preventative and corrective actions.
We wish you to have at least five years of experience working in advanced IT infrastructure, server hardware and software maintenance or development. You own deep knowledge and insight on UNIX, Linux and Windows operating systems. You also are an expert with Oracle database administrating, installations and troubleshooting.
You possess profound understanding of Information Technology, Security and other Technology trends. Knowledge of ITIL and know how to utilize the knowledge in practice is important. Project management and leadership experience is an advantage. You hold a BSc or MSc degree in information technology or equivalent. As we work in international environment, you communicate fluently in Finnish and English, German and/or Swedish skills are an extra asset. You are also willing to travel throughout the EMEA.
As a person you are a team player with customer service oriented mind and strongly committed to quality in everything you do. You have the ability and courage to make things happen. You also enjoy working in international business and with people from different cultural backgrounds. We offer you a challenging and rewarding position in an international and developing business environment and opportunities for personal development. As a member of our team you have the opportunity to work at the front of IT related system business.
Location: Jyväskylä, Finland
For further details please contact:
• Antti Tauru, firstname.lastname@example.org, +358 40 866 9715
Please submit your application and CV here latest on November 6th, 2016.