Customer Service & Support
Service Delivery Specialist / Senior Service Delivery Specialist (Service Delivery team) (Finland)
We have exiting opportunities for a Service Delivery Specialist in our smart metering systems Service Delivery team.
Your key responsibilities will include providing high quality 2nd level customer support and expert services to internal and external customers. You deliver root cause analysis and problem solving of found incidents. You also provide professional customer support in planning, execution and technical questions. You work closely with 1st level support, projecting, product management and R&D in customer support issues and as a contribution to solve incidents effectively and on timely manner.
We wish you to have at least three years of experience of working in IT systems maintenance or development. You are an expert with Oracle database administration, installations and troubleshooting. You have experience and understanding of software related services. You hold a BSc or MSc degree in information technology or equivalent. As we work in international environment, you communicate fluently in Finnish and English, Swedish and/or German skills are an extra asset.
As a person you are a team player with customer service oriented mind. You enjoy working in international environment with people from different cultural backgrounds. Our people must be passionate about quality. Our aim is to be the trusted advisor that our customers can rely on. We need people to listen actively customers’ needs and respond promptly to their concerns, people who go the extra mile to ensure our customers are satisfied.
We offer you a challenging and rewarding position in an international and developing business environment, and opportunities for personal development with high performing team.
Location: Jyväskylä, Finland
For further details please contact:
• Antti Ahonen, firstname.lastname@example.org, +358 40 580 4732
Please submit your application and CV here latest on January 1st, 2017.